tag:blogger.com,1999:blog-8890204.post9017482084207678855..comments2024-03-10T05:26:42.148-04:00Comments on My Biased Coin: My (Positive) Apple Retail Repair ExperienceMichael Mitzenmacherhttp://www.blogger.com/profile/06738274256402616703noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-8890204.post-8058251037367480212015-06-05T08:07:15.993-04:002015-06-05T08:07:15.993-04:00I am glad that you had a positive experience with ...I am glad that you had a positive experience with Apple. In general, going to the mall to have your machine fixed sounds like a hassle (especially twice!).<br /><br />For me the key is to get all my machines (Windows so far) with next-business-day-on-site warranty. This way, if you have a problem, you call it in, they diagnose it on the phone and then send a technician to your house (or office) with a new part the next day. If it's something like a new mouse, they will ship the part overnight.<br /><br />You can make the call pretty short by taking common troubleshooting steps in advance. For instance, when my mouse stopped working, I plugged it into a different computer and plugged a different mouse into my computer to make sure it was really the mouse. Once I told the tech on the phone about this, he just overnighted me a new mouse. I've also had a laptop screen replaced by a tech a while ago.<br /><br />The time savings are huge - you get to keep your computer the whole time, you don't have to travel to a mall (ugh), and you don't have to force a fixed-time appointment into your calendar!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8890204.post-53087719044983876982015-04-21T11:15:46.546-04:002015-04-21T11:15:46.546-04:00Agree with Micha above. Apple service/repair seems...Agree with Micha above. Apple service/repair seems to be great, except Apple products don't seem to be worth the amount that one has to pay for them. They don't seem to last longer than a traditional PC purchased for far less money. The quality of the hardware isn't particularly great, either. Sure, their products *look* tasty, and work nice for a while, but that's about that. I'd much prefer paying far less and working with a traditional PC. To give credit to Microsoft, they've really worked on their UI issues, and I have no complaints to date with Windows 8.1 (I have been a happy user for the past 2 years).AHnoreply@blogger.comtag:blogger.com,1999:blog-8890204.post-27512858030901081052015-04-20T19:29:07.063-04:002015-04-20T19:29:07.063-04:00I would agree with you that Apple products are exp...I would agree with you that Apple products are expensive, and individual users would have to decide if the price is worth it for them. As part of that price, though, it's indeed useful to have people who will actually help you if you have a problem. I'd be curious is the experience is the same for non-Apple products (or the corresponding price for such service). <br /><br /><br /><br />Michael Mitzenmacherhttps://www.blogger.com/profile/02161161032642563814noreply@blogger.comtag:blogger.com,1999:blog-8890204.post-79690108959054564632015-04-20T18:53:31.827-04:002015-04-20T18:53:31.827-04:00So, basically, you're saying that if you pay y...So, basically, you're saying that if you pay your device four-fold, you can expect people smiling at you when you have a problem. Sure, when money is not a problem, it's easier to adhere to Apple's views—from closed software to arbitrary hardware restrictions.Michanoreply@blogger.com